Terms and Conditions

1. About Astranova Labs

Astranova Labs provides cybersecurity and identity governance solutions, including Citadel Identity360, along with related services, information, demonstrations, documentation and resources. References in these Terms to “Astranova Labs”, “we”, “us” or “our” refer to Astranova Labs.

2. Scope of These Terms

These Terms govern the use of the Website and publicly accessible content provided through it. Use of Astranova Labs products or services, including Citadel Identity360, by customers or partners may be governed by separate agreements such as:

• Master Service Agreements (MSAs)
• Software or SaaS subscription agreements
• Order Forms
• Statements of Work (SOWs)
• Service Level Agreements (SLAs)
• Partner or reseller agreements
• Non-Disclosure Agreements (NDAs)

Where a separate written agreement exists, the terms of that agreement will prevail in the event of any conflict relating to the applicable product or service.

3. Eligibility and Acceptable Use

You may use the Website only for lawful purposes. You agree not to:

• Use the Website in violation of applicable laws or regulations.
• Attempt to gain unauthorized access to the Website, systems, infrastructure, accounts or data.
• Introduce malicious code, malware, scripts, viruses or other harmful components.
• Interfere with, disrupt or degrade the availability or security of the Website.
• Conduct vulnerability scanning, penetration testing or security testing without prior written authorization from Astranova Labs.
• Attempt to circumvent authentication, authorization, access controls or other security mechanisms.
• Impersonate another person, organization or Astranova Labs representative.
• Use automated tools to scrape, harvest or systematically extract Website content without authorization.
• Copy, reproduce or commercially exploit Website content except as permitted by these Terms or applicable law.
• Use the Website in a manner that infringes the rights of Astranova Labs or any third party.

Astranova Labs may restrict or terminate access where misuse, security threats or violations of these Terms are identified.

4. Website Content

Information provided on the Website is intended to provide general information about Astranova Labs, its products, services, capabilities and areas of expertise. We make reasonable efforts to keep Website information accurate and current. However, product functionality, features, integrations, architecture, specifications, availability and roadmaps may change as our products and services evolve.

Website content should therefore not be interpreted as a binding contractual commitment unless expressly incorporated into a written agreement with Astranova Labs.

5. Product Demonstrations and Enquiries

The Website may allow users to:

• Request product demonstrations.
• Contact Astranova Labs.
• Submit business enquiries.
• Request additional information.
• Access product or compliance information.

Submission of such a request does not create a contractual relationship, obligation to provide services, or commitment by Astranova Labs to accept a commercial engagement. Any subsequent engagement will be subject to mutually agreed commercial and contractual terms.

6. Performance, Benchmark and Business Information

The Website may contain statistics, benchmarks, estimates, industry data, potential cost savings, productivity improvements, return-on-investment calculations or other performance-related information. Unless expressly stated otherwise, such information is illustrative or based on industry benchmarks, assumptions, customer scenarios or historical observations. Actual outcomes may vary depending on factors including organizational size, existing infrastructure, deployment architecture, integrations, configuration, operating environment and customer processes. No performance figure displayed on the Website constitutes a guarantee of specific results.

7. Intellectual Property Rights

Unless otherwise stated, all intellectual property associated with the Website and Astranova Labs products and services is owned by or licensed to Astranova Labs. This includes, without limitation:

• Software
• Product designs
• Source and object code
• Website design
• Text and documentation
• Graphics and illustrations
• Logos and trademarks
• Product names
• Architecture diagrams
• Videos
• Reports
• Demonstration material
• Proprietary methodologies

Access to the Website does not grant you any ownership rights or licence to Astranova Labs intellectual property except the limited right to view and use Website content for legitimate informational and business purposes. Content may not be reproduced, modified, distributed, licensed, sold or commercially exploited without prior written authorization from Astranova Labs.

8. Trademarks

Astranova Labs, Citadel Identity360, associated logos, product names, branding and related marks are trademarks or proprietary identifiers of Astranova Labs unless otherwise indicated. Third-party trademarks, company names and product names appearing on the Website remain the property of their respective owners. Reference to third-party products or companies does not imply endorsement, sponsorship or affiliation unless expressly stated.

9. Third-Party Services and Links

The Website may contain links to third-party websites, platforms, resources or services. Such links are provided for convenience or informational purposes. Astranova Labs does not control third-party websites and is not responsible for their:

• Content
• Availability
• Security
• Terms of use
• Privacy practices
• Accuracy or reliability

Access to third-party resources is at the user’s discretion and subject to the applicable third party’s terms and policies.

10. Privacy and Personal Data

Personal information submitted through the Website is handled in accordance with the Astranova Labs Privacy Policy, as updated from time to time. By providing information through contact forms, demonstration requests or other Website interfaces, you acknowledge that such information may be processed for purposes including:

• Responding to enquiries.
• Providing requested information.
• Managing business communications.
• Providing or supporting services.
• Meeting legal or regulatory obligations.
• Sending relevant informational or promotional communications where permitted.

Users may exercise applicable privacy rights in accordance with the Privacy Policy and applicable law.

11. Security

Astranova Labs implements reasonable technical and organizational measures intended to protect its systems, Website and information. However, no internet-based service, communication channel or information system can be guaranteed to be completely secure or continuously available.

Users are responsible for maintaining appropriate security practices when accessing online services and for protecting credentials or other information under their control. Security vulnerabilities or suspected security issues relating to Astranova Labs systems should be reported responsibly to Astranova Labs and must not be exploited or publicly disclosed without appropriate coordination.

12. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its publicly available content are provided on an “as is” and “as available” basis. Astranova Labs does not warrant that:

• The Website will always be available or uninterrupted.
• All Website content will be error-free or completely current.
• The Website will be free from all security vulnerabilities or harmful components.
• Information on the Website will be suitable for every user’s particular purpose.
• Any specific business, security, compliance or financial outcome will result from reliance on Website information.

Specific warranties relating to paid products or services, if any, will be governed by the applicable customer agreement.

13. Compliance Information

The Website or associated compliance portals may provide information concerning security practices, certifications, controls, policies, regulatory frameworks and compliance capabilities. Such information is intended to describe Astranova Labs’ practices or product capabilities at the relevant point in time. References to standards, laws or frameworks such as ISO standards, GDPR, DPDP, SOC, SOX, PCI DSS or similar requirements should not be interpreted as legal advice or as a guarantee that use of Astranova Labs products automatically makes an organization compliant. Customers remain responsible for determining the regulatory and compliance requirements applicable to their organization.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Astranova Labs will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages arising from or relating to use of, or inability to use, the Website. This includes, without limitation, loss of:

• Revenue
• Profits
• Business opportunities
• Data
• Goodwill
• Business continuity

Nothing in these Terms limits liability where such limitation is prohibited by applicable law. Liability relating to commercial products or services supplied under a separate agreement will be governed by that agreement.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Astranova Labs, its directors, officers, employees and representatives from claims, losses, liabilities or expenses arising from:

• Your unlawful use of the Website.
• Your violation of these Terms.
• Your infringement of third-party rights.
• Unauthorized security testing or interference with Astranova Labs systems.

16. Suspension or Termination of Access

Astranova Labs may suspend, restrict or terminate access to the Website or any portion of it where reasonably necessary for:

• Security reasons.
• Maintenance.
• Legal or regulatory compliance.
• Prevention of misuse.
• Investigation of suspected unauthorized activity.
• Protection of Astranova Labs, its customers, users or infrastructure.

17. Changes to the Website

Astranova Labs may modify, enhance, discontinue or replace Website content, functionality or services at any time. The presence of information regarding planned, proposed, experimental or future functionality does not constitute a commitment to release such functionality. Product commitments should be based only on the applicable written commercial agreement.

18. Changes to These Terms

Astranova Labs may update these Terms periodically to reflect changes in:

• Business operations.
• Website functionality.
• Products and services.
• Applicable laws or regulatory requirements.
• Security or compliance practices.

Updated Terms will be published on the Website or compliance portal with a revised effective date. Continued use of the Website after publication of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of India. Subject to applicable law and any separately agreed contractual dispute-resolution mechanism, disputes arising from these Terms or use of the Website will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect.

21. No Waiver

Failure by Astranova Labs to enforce any provision of these Terms will not constitute a waiver of that provision or of Astranova Labs’ right to enforce it subsequently.

22. Entire Agreement for Website Use

These Terms, together with the Astranova Labs Privacy Policy and any other policies expressly referenced on the Website, constitute the terms applicable to general Website use. They do not replace or modify separately executed customer, partner, employment, confidentiality, licensing or service agreements.

23. Contact Us

Questions regarding these Terms may be directed to:

Astranova Labs

No. 1383/433, 3rd Floor, 5th Block, 1st Stage, HBR Layout, Service Road, Outer Ring Road, Bengaluru, Karnataka, India – 560045

Email: info@astranovalabs.com

Website: www.astranovalabs.com